At VipKart.eu, we place great emphasis on our customers' satisfaction and want to offer you security in choosing our products. To ensure this, we have designed a clear and fair return policy, designed to inspire you with complete closure in every purchase made with us. Please carefully review the terms and conditions below regarding the return of products purchased on the vipkart.eu platform.
Refund Deadline:
Customers have 14 calendar days from receipt of the product to request a return. To be accepted, products must be returned in the same condition they were delivered in: unused, with all original labels and in the original packaging.
To facilitate the return process, please have your receipt or proof of purchase at hand, which attests to the purchase of the product from vipkart.eu
Refund Process:
To initiate a return request, please contact us at the email address: hello@vipkart.eu . We will provide you with all the necessary details and guide you through the entire return process.
After receiving and validating your return request, you will receive precise instructions:
a. For defective products, we will provide you with a digital return label and support you throughout the process.
b. In the case of products returned for personal reasons or preferences, customers will bear the return shipping costs.
Important Details:
We do not charge a return fee for in-stock items. However, it is important that you do not return any products without first obtaining our approval and a valid return request.
Problems and Damage:
We recommend that you carefully inspect your order upon arrival. If you find any defects, damage, or receive the wrong product, please notify us immediately. We are here to help and provide the necessary solutions.
Exchanges:
If you wish to exchange a product for another, please return the original product first, according to the terms mentioned above. After we receive the returned product, you can place a new order for the desired product.
14-Day Withdrawal Period in the European Union:
For orders shipped within the European Union, customers have a 14-day withdrawal period. This means that you can cancel or return your order without having to give a reason. In this case, please ensure that the returned product remains unused, with the labels intact, in the original packaging and accompanied by the receipt or proof of purchase.
Refunds:
Once we receive and inspect the returned product, we will notify you of the approval of the refund. If the return is approved, the amount will be refunded to the original payment method within 10 business days. Please note that some banks or credit card companies may require additional time to process the refund. If the refund does not appear after 15 business days of approval, please contact us at hello@vipkart.eu